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1
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HF5414.5
.A4
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The only thing that matters : bringing the power of the customer into the center of your business
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New York, [ United States ] : Harper Business , 1992
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Albrecht, Karl
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36710
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3
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HF5415.5
.T5
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The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first/Harvey Thompson
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New York, [ United States ] : McGraw-Hill, Inc. , 2000
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Thompson, Harvey
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0071352104
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90389
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4
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HD30.3
.W5
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The power of appreciative inquiry : a practical guide to positive change/Diana Whitney and Amanda Trosten-Bloom
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San Francisco, CA, [ United States ] : Berrett-Koehler , 2003
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Whitney, Diana Kaplin
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1576752267
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91289
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